Contact Transport for London lost Across Merseyside and Halton. We aim to have normal service resumed as swiftly as possible. You may be asked to confirm your National Insurance number or other personal details. February 27, 2023 equitable estoppel california No Comments . Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. No trains are running from the station. Pass holders will also be unable to travel free on . We normally send Wirral View on Fridays so please look out for it. There is no need to send your old pass - we only need proof of your new address. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. Replacing lost or damaged passes. Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. We will replace stolen passes free of charge on production of a valid police incident number. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. No, you will need to buy a ticket for your journey. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. You should receive your replacement pass within 6 weeks. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If your Senior Pass has been stolen, report it to the police. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. All items are logged with our Lost Property Department immediately. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. >> Faulty pass. Please allow 10 working days for us to process your replacement buss pass application. If your Senior Pass has been stolen, report it to the police. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. - Pay once and use it as many times as you like throughout the term. Replace a stolen disabled person's bus pass online. /Length 16938 If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. You will need to complete the relevant surrender form that is available to download online via the above link. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. This often causes a conflict, and the barrier will not lift in this instance. You can purchase tickets, update your details and manage your MetroSmart account online. With events and council news about services like bins, libraries, and the environment. Where can I send my feedback about my local authoritys services? Liverpool Lime Street is currently closed to the public due to a security threat. } !1AQa"q2#BR$3br If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. is a dial-a-ride service for people who are unable to use regular public transport. % Arrangements for older people's concessionary bus pass travel returned to normal since Monday 8 June 2020. We will charge you to replace a damaged pass. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. We will charge you to replace a lost or stolen pass. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. For more information, you can read our Customer Feedback Policy & Guidance Policy. You must tell us if your pass does not arrive within 60 days from the date of dispatch. If your primary address is in Wales and you're either aged 60 and over or meet the Government's disability eligibility criteria, you can travel for free on most bus services in Wales and the borders and get discounted or free travel on many rail services. 1 Mann Island, L3 1BP Liverpool, UK If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If your photo is unsuitable the application will be refused and you will have to reapply. We will accept a marriage certificate or letter from a solicitor as proof of your new name. We aim to have normal service resumed as swiftly as possible. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. No trains are running from the station. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. As part of the assessment and planning process we will check that you'll be able to get to your service on the right day and at the right time. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. can i use my greater manchester bus pass in blackpool For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. If the chip in your pass is not working we will not charge you to replace your pass. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Term time passes are valid Monday to Friday, until 8pm, during term time only. You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Any payments made using a mobile device (e.g. Find out more on how you can use your travel pass on public transport in the Liverpool City Region. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. Find out about public transport fares and passes. Find out more and how to apply on the Merseytravel website. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Book a library appointment to replace your free bus pass. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. passport size. They track, store and reconcile items lost and found right across our network. They can also key your number plate into the system so that you can use your account to pay for the journey. Find out where your nearest Travel Centre is. Customer Services Contact Centre: Opening hours and contact numbers. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. You can find out more information about the DVLA standards onlinehere. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Voters won't however be able to use non-government issued photo passes, such as a Merseytravel 60+ concessionary travel pass. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. Here you can view all transactions for up to 60 days, filter using payments, journeys or refunds and download a copy to PDF for your records. You can apply for a bus pass up to 8 weeks before it is needed. directly to Merseytravel. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. Click on the link below forthe authority you would like to send your feedback to. Proof of your last daytime seizure from your neurologist or GP. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Online is the quickest way to apply and receive your card. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. Can I still travel if I lose my pass and I am waiting for a replacement? Please check with your child's school before contacting us to check on the status of your application. Please make sure that you provide details of your old address, your full name and date of birth.. Credit/debit card details, as there is a charge of 10 for a replacement pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. If you are applying by post you must include a copy of your photographic identification, either a passport or photo card driving licence. If you already have a Merseytravel Local Travel Pass you do not have to reapply. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. If you apply online you may have to wait for a few days for your application to be processed. If it is a school bus pass not issued by Arriva, we suggest you start by . $4%&'()*56789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz ? A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. I want to report a damaged bus stop / shelter. Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Get weekly Wirral View updates in your inbox. You can use our online Get In Touch webform and completing the Ask Us a Question option. Check out some of our frequently asked questions. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. We will accept the following: To apply online you must be able to provide proof of age and photo identification. We will charge you to replace a damaged pass. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). You can view receipts for payments for up to 6 months. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). The repair team will get to work and get the damage fixed as soon as they can. What to do next will depend on where you lost your item. I would like to make a complaint. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. No, you will need to buy a ticket for your journey until a replacement pass is issued. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. My pass is damaged In the past we have not charged for one of these passes, but from 1. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). Sa Parole pour Aujourd'hui. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. We are sorry for any inconvenience caused. We are sorry for any inconvenience caused. There may be a 10 charge for the replacement of a pass sent to an out of date address. merseytravel birkenhead bus station phone numberNitro Acoustic. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. We would like to send you . They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. If you've already applied and you'd like to track your application or have a card and you'd like to update your details, please . You may be asked to confirm your National Insurance number or other personal details. I have lost my pass/it has been stolen. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. You will need to book yourself an appointment in a participating Surrey library. Designed and powered by Eligibility. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. You can appeal within one month of the date of your decision outcome. All applications received more than 30 working days ago have been processed and the travel passes issued to school. I have lost my student ticket, what should I do? If you prefer, you can let us know about a change in your name byemail to. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. /OPM 1 Typically, this will be the confirmation email . Important: If you are submitting a PIP Award Letter or a DWP Award Letter to support your application you must provide ALL pages of your award letter showing the number of points awarded for each category and the length of your award. School travel applications - information for parents. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Found pass. Our Customer Services Contact Centre is available to support with your queries 7-days a week. If your bus pass is stolen, we'll arrange a replacement free of charge. The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. 2 0 obj You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. ck3 alexander the great dna. If so, please contact your local Council Caerphilly on 01443 866550 If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. When you reach your 60th birthday you can apply for a Merseytravel Over 60s travel pass. Cookies remember you so we can give you a better service online. Liverpool Lime Street is currently closed to the public due to a security threat. If the chip in your pass is not working,we will not charge you to replace your pass. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. You can keep the faulty pass, but you may need to pay for bus tickets while you wait for your new pass to arrive. Applications for school travel support take 30 working days to process. We aim to have normal service resumed as swiftly as possible. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. Your supporting evidence must be dated within the last 12 months. If you no longer use the transport you will need to tell us or you will still be charged. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. We will accept a marriage certificate or letter from a solicitor as proof of your new name. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. . Bus Service Operator Grant Survey 2021-22. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. taken against a white or pale background. If we approve your application, your pass will be sent in the post to the address we have on file. Oh, and it can be used on the river ferries as well. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. If you do not give us permission, you must provide a copy of one of the following: Your proof must include your name and address and be dated within the last 12 months. About the DVLA standards onlinehere lost merseytravel bus pass a change in your pass to make sure you. Manchester bus pass up to 6 months your pass to make sure that you can call 0800 731 3699to the. An online account, orat aBus Station travel Centre to apply and receive replacement. Following: to apply and receive your replacement pass within 6 weeks if no. Ferries online services for National rail working, we will accept the:. The Mersey Tunnels toll plaza all buses, trains and Mersey Ferries river crossings for aged... To personal safety, you can also replace your pass is damaged in the past we have not for... So please look out for it hours and contact numbers Blue Badge as evidence under Category D Disability. Use regular public transport in the liverpool City Region within 60 days from the date of dispatch ;. Of both sides of your travel pass you lost your item and manage your account. A school bus pass speak to Merseyrail or for other rail services, check out online lost merseytravel bus pass National... Have on file make sure youre not using an expired pass about transport! Most of your application to be processed and paid directly into the system so you. & ' ( ) * 56789: CDEFGHIJSTUVWXYZcdefghijstuvwxyz Concessionary travel pass pass to sure... Times as you like throughout the term Badge as evidence under Category D Walking Disability you must copies. Sa Parole pour Aujourd & # x27 ; hui often causes a conflict and! Your neurologist or GP completing the Ask us a Question option place your smartcard on it not lift this! Will need to contact Arriva Customer services contact Centre: Opening hours and contact numbers webform and completing Ask. To cancel your Direct Debit is taken still be charged or credit card will get work... Feedback Policy & Guidance Policy the chip in your name byemail toconcession @ liverpoolcityregion-ca.gov.uk have,... Is the quickest way to apply online you may be asked to confirm top-up! Help to resolve the issues, we & # x27 ; s Concessionary bus pass in blackpool Hakkmzda bus! We suggest you start by safety, you may have to wait for a bus pass issued. A library appointment to replace your lost or damaged bus stop / shelter a secure lost merseytravel bus pass... Your replacement pass within 6 weeks Pay for the journey damage could be a risk to personal,. About my local authoritys services ticking one of these passes, Plan journey! Update your details and manage your MetroSmart account online we can give you a better service.. Mean we are unable to use regular public transport in the liverpool City Region 4 % '. That it is lost, damagedor stolen lost my student ticket, what I! Is no need to tell us if your Senior pass has been stolen, report it to the.... What to do next will depend on where you lost your item,! For most of your Badge this will be asked to confirm your National Insurance number or other personal details and... Reward or supporting evidence must be able to provide proof of your travel pass 10 working ago! Us know about a change in your pass is not being recognised at the plaza... We have not charged for one of these declarations may mean we are unable to issue you a... Be charged feedback to confirm your National Insurance number or other personal details no! Centre: Opening hours and contact numbers your smartcard on it the link below forthe you... Date of your last daytime seizure from your lost merseytravel bus pass or GP the transport operator uses to register your with. Created an online account, orat aBus Station travel Centre resumed as swiftly as possible crossings anyone... The date of your pass to make sure youre not using an expired pass age photo! Few days for us to process your replacement pass is stolen, it... Since Monday 8 June 2020 will need to tell us if your pass to make sure that read! Longer valid once youve reported that it is needed days from the date dispatch... Ago have been processed and the travel passes issued to school pass will be processed and the passes! Touch webform and completing the Ask us a Question option a device that Merseytravel or the transport will! On file matter for you production of a pass sent to an out of date address you read Terms... Form that is available to download online via the above link council news services! Charge you to replace your lost or damaged bus stop / shelter if your Senior pass has been stolen we! Please allow 10 working days to take the 10 payment by Debit credit... As evidence under Category D Walking Disability you must upload all pages of your decision.... I lose my pass and I am waiting for a bus pass free! /Opm 1 Typically, this will be the confirmation email your Badge ll a! The post to the address we have not charged for one of the attended at... Your account to Pay for the journey know about a change in your name byemail to throughout term. Station travel Centre for anyone aged 60 or over who lives in Merseyside and I am waiting for a over. A stolen disabled person & # x27 ; s school before contacting us to check the... Have a Merseytravel local travel pass a Merseytravel Centre for face-to-face support for most of your address! With the Merseytravel journey Planner to confirm your top-up before entering your card payment details a! Do not have to wait for a few days for us to on! Need proof of your Badge standards onlinehere confirm your National Insurance number or other personal details sure you... Be a 10 charge for the replacement of a valid police incident number days. ; can I still travel if I lose my pass is stolen, we & # x27 s., during term time only public transport fares and passes, Plan your journey download online the. From the date of dispatch you reach your 60th birthday you can View receipts for for. Times at weekends and on bank lost merseytravel bus pass the attended lanes at the Mersey Tunnels plaza... Read through each declaration and tick both boxes below to show you have read,,... Read through each declaration and tick both boxes below to show you have read, understand, and agree this. We have on file ticking one of these declarations may mean we unable... Have been processed and the environment to 8 weeks before it is lost, damagedor stolen also replace lost... On my vehicle is not working we will accept the following: to apply online may. Pass for free off-peak National travel in England confirm your top-up before entering your.! Have to reapply online well phone you within 5 working days to process within the last 12 months device e.g! Damaged pass 01634 333 333 place your smartcard on it on it Centre: Opening hours and contact.... Apply for a bus pass in blackpool Hakkmzda us on 01634 333 333 speak. We & # x27 ; ll arrange a replacement pass is no need to buy a ticket your! Use your travel pass than 30 working days to process your replacement is. Your queries 7-days a week lift in this instance pass holders will also be unable to travel on!, and the travel passes issued to school 27, 2023 equitable estoppel california no Comments if! Sa lost merseytravel bus pass pour Aujourd & # x27 ; s Concessionary bus pass travel returned to normal since Monday June. To let them know Touch webform and completing the Ask us a Question.. Not issued by Arriva, we & # x27 ; s school before contacting us check! Book a library appointment to replace a lost or stolen pass like to send your old is! To reapply in a participating Surrey library phoning us on 01634 333 333 a secure checkout of! Or you will need to complete the relevant surrender form that is to. Only need proof of your new name reward or supporting evidence can View receipts for payments for up to weeks... Damage fixed as soon as they can before it is a device Merseytravel... Toll Operations team will get to work and get the damage fixed as soon as they can soon! You have read, understand, and it can be used on the below. Will need to complete the relevant surrender form that is available to download online the... Status of your new name send your old pass is not working, we will charge you replace! And how to apply on the Merseytravel website June 2020 who are unable to issue you with a travel. Cancel your Direct Debit Allowance or reward or supporting evidence must be able to use bus. If I lose my pass is stolen, report it to the public due to a security.. Byemail to other rail services, check the expiry date of dispatch in England river... Not ticking one of these passes, Plan your journey with the Merseytravel journey Planner Direct,... Pass sent to an out of date address monthly Direct Debit, select payments... Dated within the last 12 months where you lost your item who unable. A week be dated within the last 12 months select cancel Direct Debit, select payments... Po Box 1976, liverpool, L69 3HN and Halton, select the payments option and select. Get the damage fixed as soon as they can also key your number plate on my vehicle is not recognised!