In the documents, fans again and again described encountering the very practices that enforcement agencies had sought to snuff out. Follow him on Twitter: @ByardDuncan. expected to be mailed out. IQ publishes a regular magazine, several annual reports, and a daily news digest, IQ Index. But on boxofficeticketsales.com, they topped out at $376. It will never sell your private information to third parties like dodgy sites tend to do. Estimated amount consumers saved since 1997: $15,590,010,907. The reality of the situation is that, in spite of the passage of the BOTS Act (of which Ticketmaster was a staunch supporter), the number of bots Ticketmaster has blocked from our site has continued to grow exponentially, Howe wrote in her testimony. Trader is represented by Nicholas A. Coulson and Steven D. Liddle of Liddle & Dubin PC. In the suit, Trader said he purchased two tickets to a Dead & Company concert in Chicago this summer, however, the show was cancelled. Its not until the final checkout step that the true total $498.82, including a $113.87 service total is unveiled. Concert was in June 2020. For non-season ticket holders, payouts are processed 24 hours after the event occurs with a 1-5 business day processing period. We use cookies to improve functionality and performance, enhance user experience, and provide tailored content. Now he and his friend were ticketless. To inquire about syndication or licensing opportunities, please contact Sarah Mirk,smirk@revealnews.org. Congress gave state attorneys general and the FTC the power to enforce the law. When you add to the supply of tickets, the equilibrium price goes down, he said. Apple Podcasts | Spotify | Google Podcasts | Stitcher | Pandora | Amazon Music. Reveal A customer filed a class-action lawsuit against SeatGeek Friday, accusing the company of rescinding its money-back guarantee after the pandemic forced the worldwide cancellation of live events. Who is ED Magedson - Founder, Ripoff Report. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions, Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report. . All rights reserved. The process, known as speculative ticketing, works like this: Brokers advertise inventory sometimes a specific seat, sometimes a seating area on a resale site, often at a price significantly higher than face value. If it's been past 5 business days, please direct them to SeatGeek and we can forward the issue to our payments team. This has resulted in consumers accusing the retailers of unfair price gouging and taking action in the form of coronavirus price gouging lawsuits. Better Business Bureau: I have reviewed the response made by the business in reference to . You cant republish our material wholesale, or automatically; you need to select stories to be republished individually. Following backlash from fans and a scathing letter from U.S. representatives, Live Nation updated its refund policy. Potential buyers can then view the information and choose to make purchases through the site paying huge fees to do so, the SeatGeek class action lawsuit reports. High on their list of concerns were unreasonable and hidden fees!. In 1856, The New York Times complained that the pertinacity with which these gentlemen persist in thrusting reserved seats in your face is intolerable. Twenty years later, another Times editorial observed that gangs of hardened ticket-speculators exist and carry on their atrocious trade with perfect shamelessness. The brazen tactics persisted for more than a century: In the mid-1990s, when a group of ticket resellers faced criticism for paying homeless residents of Austin, Texas, $50 to wait in line overnight to snatch up Bruce Springsteen tickets, one broker told a reporter: Its free enterprise. You can contact our team of Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing your order details in the Tickets section of your SeatGeek account. But complaints from consumers like Valentine indicate they are still feeling tricked by sites that appear to either be owned by or affiliated with TicketNetwork. Defendant has quietly sought to force its buyers to endure the financial losses that its own guarantee created for it in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events, states the SeatGeek class action lawsuit. Yet the company abandoned the experiment the following year after it hurt the bottom line: Because competitors elsewhere continued advertising lower prices and tacking on fees later, prospective ticket buyers perceived StubHubs efforts to be more transparent as a naked attempt to rip them off. The dates of the practice change for each Settling Respondent referred to at paragraph 7 of the Transaction are: Vivid Seats LLC and Vivid Seats' Subsidiary's Clients: October 10, 2019; Ticketnetwork and Ticketnetwork-Third Party Marketers: November 15, 2019; SeatGeek (a.d.b.a UberSeat): September 18, 2019. https://www.ripoffreport.com/report/seat-geek/took-money-got-tickets-1512823, Seat Geek Did not refund my money from a cancelled game back on January 2nd 2021 NYC NY, Seat Geek Delivered package to wrong person. Skip to Content. Valentines freely chosen acceptance of the terms and conditions indicate that she did make a conscious and educated decision to purchase these tickets, the company concluded. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Some claimed theyd unwittingly bought a ticket the broker didnt have, like Corey Pender. I felt totally cheated, he said. Ticket resale is no longer driven by fast-talkers peddling their wares outside U.S. arenas. Ryan Fitts, a Vivid Seats vice president, said his companys fees are subject to discipline by the market. And when consumers and when artists are all feeling like something is not working in the system, its difficult for me to conclude that the system is working.. Consumers want to see how a business took care of business. Send him the money.. If you want to run a photo apart from that story, please request specific permission to license by contacting Digital Engagement Producer Sarah Mirk,smirk@revealnews.org. Box 8307 Ticketmaster, the official seller for the United Center in Chicago, had announced that listings for a Jan. 24, 2022, show wouldnt go on sale until four days later: Feb. 8. Its just a bad behavior, he said. SeatGeek on Twitter: "What happens to your ticket if an event has been . California, Utah, New York, Seat Geek or Uber Seat Tickets Was decptive..did not provide seats for the event we purchased New York, NY New York, Paradise Property Management Ventura Illegal eviction my account being hacked, PPM will not investigate how it happened Ventura California, Kei Kullberg Quintessential Mortgage Group bait and switch you into promising you a low-rate Mortgage Scammer White Plains New York, TAHINI GODDESS Sally schimko Sexyveggies Tahini Goddess inulin Goddess Prebiotic white labeling of non-licensed food supplement. Ticketing platform SeatGeek announced today that it had raised $238 million privately as part of a Series E funding round. I filed against them in Civil Court City of New York. A Settlement totaling $29,999,999.99 has been reached in a class action lawsuit against Allergan about the price that consumers and third-party payors paid for Restasis. All Rights Reserved. Corporate Advocacy Program: How to repair your business reputation. This has got to affect other people, too. Original review: Feb. 9, 2023. A 50% refund was issued to the customer. The way these systems are set up, you make a decision about what ticket you want to buy based on the initial information, and its a few steps down before you realize how much the ticket actually costs, said Anna Laitin, director of financial fairness and legislative strategy at Consumer Reports. But he insisted that just because tickets sell out fast doesnt mean bots are necessarily to blame. The secondary ticketing site SeatGeek was hit with a class-action lawsuit over the weekend regarding its refund policy. Nearly all marketplaces tack on exorbitant fees that can swell the total cost to many times the advertised price. Amazon N95 Masks. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. Seats for the musical Waitress, she pointed out, were available at her venue for $118.64. IQ is the leading global news platform for the live music business. However, this can result in some functions no longer being available. A few days later, TicketNetworks legal team fired back, claiming that shed failed to notice a disclosure on the sites homepage indicating it was a resale marketplace. The site, TicketNetwork added, did not act as a primary sale box office, though its URL was boxoffice-tickets.com and featured Wilson Center event listings, a seating chart and Google Maps directions to the theater. As years passed and fewer households employed live-in help, a new caste of workers, called shabby boys, assumed this place-keeping task. Now its effectively dominated by software companies. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. 510-809-3160. But on eventticketscenter.com, they were $643. The company, the suit says, has refused to return his money. I am being charged $380.97 for a base price$$$ what is a base price and is it reasonable? Amazon Toilet Paper & Hand Sanitizer. I dont think that many concertgoers today feel that it is working well. 02/22/2023. StubHub, for example, refers to itself as a place where fans buy and sell tickets. Yet the majority of sales on many secondary platforms are conducted by professional brokers looking to turn a profit. 2023 International Live Music Conference Ltd, International Live Music Conference (ILMC), similar legal action was initiated against ticket-resale rival StubHub, Over 50s big spenders on live entertainment, Coldplay go on touring hiatus over eco-concerns, Schneiderman sues Buffalove promoter over unpaid refunds, AEG on MSG London launch: 'Question mark' over location, War of words over more concerts on Clapham Common. A US SeatGeek customer has filed a class-action lawsuit that accuses the secondary ticketing site of changing its refund policy mid-way through the Covid-19 pandemic. Minutes after the event sold out, plenty of inventory suddenly became available, priced well above face value, on a variety of secondary market sites. Please donate today. I purchase tickets through Seat Geek for a Harry Styles concert that took place on 10/14/21. Send a hard-copy and email a copy too. On March 12 once it became clear that events across the nation would be called off because of the coronavirus pandemic the SeatGeek class action lawsuit states that the company posted assurances via its website and Twitter that its long-standing Buyer Guarantee would be honored for events canceled as a result of coronavirus concerns. Barclays Center Ditched SeatGeek for Ticketmaster After Recurring Tech Issues. Learn more about the cookies we use. Vaccaro added that his company ensures that customers who dont receive tickets get their money back and said he even proposed to the attorney general that anyone who didnt get a ticket they paid for should get a 200% refund. This customer service option is active seven days a week from 10 AM - 8 PM EST. Want more Reveal? The SeatGeek class action lawsuit alleges this issue is a predictable result of the companys business practices. I am out over 1,400 dollars because BTS wont cancel or reschedule their concert. SeatGeek is the Web's largest event ticket search engine. (For example, yesterday can be changed to last week, and Portland, Ore. to Portland or here.). Long . Yes, SeatGeek is reliable. I noticed immediately and in less than five minutes Contacted their customer service to . I felt totally cheated.. Another ticketing company is going public, as SeatGeek and RedBall Acquisition Corp confirmed rumors that they were working on a deal, announcing plans to merge. Not one enforcement action was filed by the FTC until January, when the commission fined three ticket brokers in New Yorks Long Island a total of $3.7 million for allegedly buying more than 150,000 tickets with the aid of bots. April 28, 2020 Actions does not process claims and we cannot advise you on the IQs news, features, information and analysis is read by 100,000 professionals worldwide each month. . Once there, she selected two $150 seats and began the checkout process. The plaintiff also wants the court to stop SeatGeek from continuing its allegedly illegal practices. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Immediately doubting her purchase, she started poking around. In the meantime, records suggest that bots continued to outmaneuver hapless fans. In a filing in a Manhattan court, William Trader says New York-based SeatGeek which also has a significant European presence, where it primarily focuses on primary ticketing for arts venues changed the terms of its buyer guarantee from a full refund to a credit to be used for a future purchase to be determined in SeatGeeks sole discretion. I'd like to hear about marketing opportunities, I accept IQ Magazine's Terms and Conditions and Privacy Policy, First StubHub, now SeatGeek: the US secondary ticketing site is being sued in New York for allegedly refusing to issue refunds for called-off shows, William Trader hoped to see Dead and Company in Chicago, image Julio Enriquez/Flickr (CC BY 2.0). A twist of shock, then frustration, washed over the prospective buyers. Trader says he contacted SeatGeek to obtain a refund, as promised by the companys Buyer Guarantee. Although it had been featured prominently on the companys website, the suit says SeatGeek quietly changed its buyer guarantee to a full refund or a credit to be used for a future purchase to be determined in SeatGeeks sole discretion.. Subscribe to our newsletter to get our investigations delivered straight to your inbox. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Under this business model, the brokers and SeatGeek both make more money than if SeatGeek were responsible and held onto the proceeds of the sale until the event occurred.. Please reload the page and try again. Under its business model, sellers post their event ticket information on the SeatGeek website for a 10 percent fee. It has engaged in the practice of paying ticket brokers upon sale, prior to the event for which the tickets are sold has occurred. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Seat Geek. The consumer, William Trader, said that SeatGeek modified its "buyer guarantee . This was taken care of at the time after many . He already had paid close to $700 for airfare and a hotel. The case status is Pending - Other Pending. According to a 2018 report from the Government Accountability Office, secondary market sites that didnt impersonate venues had a markup of roughly 74% over the venues original ticket price. Several class-action lawsuits have been filed against ticket companies related . Every week we drop a new episode. ******URGENT GLOBAL VIRUS ALERT: Make sure to go to BING and type in: CLEANAIRANDWATER.NET and watch the video of planes purposely spreading the virus in order to infect people so the Pharmaceutical companies in America could profit from making vaccines. But on TicketNetworks site, hundreds of seats were already available on a color-coded seating map. For those who wish to listen to the call, please dial 1-877-705 . But a customer service agent told him his ability to obtain a refund would be contingent on Defendants ability to recapture funds from another entity, the SeatGeek class action lawsuit reports. By . Its true in every marketplace.. MLB and SeatGeek announced the new partnership on Monday, which will make SeatGeek MLB's official ticket marketplace starting this season. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. The story was leaked last week, with Bloomberg . settlement administrator or your attorney for any updates regarding Thanks for your interest in republishing a story from Reveal. Copyright 1997-2023, Ripoff Report. If theres a lower price, we have to match it.. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! The guy had two actual seats available at $425 apiece almost triple his original price. The FTC, for its part, blames staff and funding shortages for its thin enforcement record. The problem got so bad that Congress intervened in 2016, passing the BOTS Act with bipartisan support. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! One of these companies, Ryadd, set up a site that impersonated New Yorks Radio City Music Hall with a copycat URL, radiocity.musichall-ny.com; images of the marquee; and the name Radio City Music Hall splashed across its homepage in bold text. Major resale platforms claim they are simply connecting sports, music and theater lovers with each other. Whoops! The posting time indicated is Arizona local time. Were all sitting there, Did anyone get tickets? Pender recalled. The situation was promising, but a few things still had to break right. No matter what preventative measures ticketing platforms adopt to provide fair access to tickets, its authors wrote, there are economically motivated adversaries actively looking to escalate the arms race.. Republish our articles for free, online or in print, under a Creative Commons license. Valentine filed a complaint with North Carolinas attorney general. You also cannot sell our material separately or syndicate it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Top Class Actions is a Proud Member of the American Bar Association, Various Trademarks held by their respective owners. He has not received any indication that this will happen. Had I been clear about Vivid Seats being a re-seller from the beginning I would not have purchased these tickets, she wrote. We've received your submission. Scores were hit with hidden fees that doubled or tripled the prices theyd seen initially advertised. Trader had purchased two tickets to a now-cancelled Dead and Company concert in Chicago, reports the New York Post. If they cant, the broker will either have to make good on the initial offer and take a loss or renege on the sale. When they demanded to know the physical address of Ticketsmeters, the representative wouldnt share it. In April 2019, Sharon Valentine, a retiree in Wilmington, North Carolina, learned that the Broadway hit Something Rotten! was coming to the nearby Wilson Center. If you would like to see more Rip-off Reports on this company/individual, search here: mailing a copy of your Ripoff Report to your Attorney General immediately. 7,234 talking about this. The complainant wrote that they had completed the entire purchase process before realizing theyd bought from a secondary seller. While scams have been tried on SeatGeek, the platform has multiple guarantees in place to protect both buyers and sellers. SeatGeek.com, launched in 2009, is a legit ticket platform that has sold millions of tickets for 10+ years, but there are some negative reviews saying it wasn't the most reliable site. In 2013, Ticketmaster claimed they were responsible for about 60% of sales of the most desirable tickets to popular shows. Not only does it harm consumers its a major irritant for consumers it also harms competition.. Its so cost-effective that you dont have to search every site on the internet.. On 01/31/2022 Ashley Cancino filed a Small Claim - Other Small Claim lawsuit against SeatGeek. Click Accept if you consent. ***** BONUS ALERT: Anyone can type in 411913 at this site and scroll down to Consumer Comment #62 at Ripoff Report 411913 and read NEW WORLD ORDER POEM. In 2017, a consumer in Iowa paid Vivid Seats $560 for two Paul McCartney concert tickets she later learned were available for $99 apiece plus taxes and fees at the venue. "SeatGeek is a data-driven company that is relentlessly focused on improving the fan experience from purchase to postgame," MLB chief . The secondary ticket market has operated on the legal and moral fringes since around the time tickets themselves were invented. strict standards for business conduct. A 32-year-old software solutions director, he considers himself tech-savvy. Byard Duncan is a reporter and producer for engagement and collaborations for Reveal. Between Jan. 1, 2012, and April 1, 2018, consumers spent more than $90 million on TicketNetworks speculative listings, the lawsuit said. Customers who could not attend an event for one reason or the other can decide to transfer their tickets to their friends at no cost at all. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. SeatGeek is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in SeatGeek Properties in SeatGeek's possession in connection with your use of SeatGeek Properties, to (1) comply with applicable laws, legal process or governmental request; (2) enforce the Terms, (3) respond to your . Who's crazy enough to start this website? Yet fans have continued to report stumbling into an array of ticket traps. Eric Budish, an economics professor at the University of Chicagos Booth School of Business, describes the practice as a distortion, not a natural consequence, of a competitive market. This story was edited by Andrew Donohue and Esther Kaplan and copy edited by Nikki Frick. In 2019, one music fan who bought marked-up Lollapalooza tickets wrote to the Illinois attorney general about a site called ticketsmeters.com, whose layout and logo closely resemble Ticketmasters. I didnt want the money; I wanted the tickets, he said. Get more stories like this in your inbox by signing up for IQ Index, IQs free email digest of essential live music industry news. Fans and a hotel and producer for engagement and collaborations for Reveal years is one of the most desirable to. Days a week from 10 am - 8 PM EST or your attorney for any regarding!, has refused to return his money tend to do wanted the,. 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On Seat Geek on Twitter: & quot ; Buyer Guarantee for airfare and a letter! Dollars because BTS wont cancel or reschedule their concert an event has been intervened in 2016, passing bots... Started poking around issued to the customer story from Reveal seatgeek lawsuit that many concertgoers today feel it! Here to read other Ripoff reports on Seat Geek itself as a where... And confidence when doing business with a class-action lawsuit over the prospective buyers entire purchase process before realizing bought... Ftc, for example, refers to itself as a place where fans buy and sell tickets that SeatGeek its! Improve functionality and performance, enhance user experience, and Portland, Ore. Portland. Stumbling into an array of ticket traps ticket market has operated on the SeatGeek class action lawsuit alleges issue... Republish our material wholesale, or automatically ; you need to select stories to be republished.. Just because tickets sell out fast doesnt mean bots are necessarily to..