We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. No you are not paid for training. First name* Last name* Job Title* Company name* Email* Phone number* Primary Area of Interest* Average Weekly Call Volume Program Start - Liveops The modern contact center. To find out more, read our Privacy Policy and Cookie Policy. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. However, the flexibility of being able to make your own schedule sometimes was worth it to me. The training for intuit lasted three weeks the first two weeks you attend classes day in and out and then do modules with more leaning. Capable of displaying at least 1024 X 768 pixels. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.. Push either the users Okta password or a randomly generated password to the app. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. The background/credit check requires a $45 processing fee paid directly to our vendor. Get started on your new home business Flexibility. Link Okta groups to existing groups in the application. You can also manage cookies in your browser settings. Find ready-to-work contractors where and when you need them. Learn how. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. To find out more, read our Privacy Policy and Cookie Policy. Must have a sound card installed and be equipped with speakers or headphones. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Earning potential. Find a client match. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Virtual. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. You are paid for talk time only and without talk time, there is no pay. This means you can choose when, where, and how often to work! Join Liveops Nation and experience the freedom and autonomy of being self-employed! Add this integration to enable authentication and provisioning capabilities. We didnt just evolve the remote contact center model, we revolutionized it. Keep contractors happy with accurate payments on time, every time. Want to become a Liveops agent? Join Liveops Nation and experience the freedom and autonomy of being self-employed! Freedom. When agent success depends on how well they serve your customers, entrepreneurial agents dont have to be told what to do. Your customers deserve the best at every touchpoint. The background check requires a $24.99 processing fee paid directly to our vendor. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Without a doubt, they are the most organized company weve ever worked with. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. There is absolutely no paid training. We call this agent community Liveops Nation. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. Thats what were there for. Liveops selected Litmos for its enterprise-level features and functionality via different modalities for a variety of learning styles. Join Liveops Nation and experience the freedom and autonomy of being self-employed! When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. With Liveops Nation behind you, the skys the limit on the potential success for your small business. With Liveops Nation behind you, the skys the limit on the potential success for your small business. We understand the complex nature of managing independent contractors. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Director of Customer Care, healthcare organization. Login - LiveOps Inc. Documenting details of calls and customer interactions. My only issues with liveops is the pay amount and the delay in receiving my pay. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Come on board! Scottsdale, ArizonaLiveops is a contact center company based in Scottsdale, Arizona. I like to help people. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Training for "certification" is not paid. Additionally, the company rolled out Influitive, an interactive portal for all Liveops agents to network, support one another, and access important program information. Groups can then be managed in Okta and changes are reflected in the application. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Password Remember me Or, sign in using: Copyright 2023 Liveops, Inc. All rights reserved. Download directly in the Okta End User Dashboard. I love the freedom element. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. twice per monthLiveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. The world class support of Liveops and unparalleled access to world-renowned clients. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Sign in or create an account. Support. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Build a thriving work-at-home business providing remote customer service for top brands. Learn more about Production, Preview, Early Access, and Mobile releases as well as view Okta announcements and common Okta FAQs. Support. If you have not created a ticket yet then you would need to registeror create a new ticketto begin. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Welcome to our Support Center Login Login to know the status of the ticket Username or Email Password Remember me Forgot password? Secure your consumer and SaaS apps, while creating optimized digital experiences. Join Liveops Nation and experience the freedom and autonomy of being self-employed! This rating has decreased by -11% in the past 12 months. The more investment you make in yourself, the greater the reward. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Want to become a Liveops agent? Sign In | Liveops Welcome Username or Email Address Password Show Password Note: Passwords are case-sensitive. Warning: It appears that you have disabled cookies. VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. All rights reserved. Flexibility. You get paid per talk minute instead of per hour. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. Forgot Password? Functionality Add this integration to enable authentication and provisioning capabilities. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. I love the flexibility. Here's everything you need to succeed with Okta. Submit an application for an available virtual contact center opportunity. - Liveops The modern contact center. Connect contractors to affordable commercial insurances. Please update your browser to the latest version on or before July 31, 2020. You may also receive performance-based pay or other incentives. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Join Liveops Nation and experience the freedom and autonomy of being self-employed! We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Copyright 2023 Okta. Were here to improve peoples lives. From professional services to documentation, all via the latest industry blogs, we've got you covered. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Copyright 2023 Liveops, Inc. All rights reserved. Complete your FREE client certification. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. We've been partnering with Liveops since 2010 for all our inbound needs. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. Support. Earning potential. Its why weve led the industry in virtual, flexible agent services for more than 20 years. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. Get started on your new home business Flexibility. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. Please enable it to improve your browsing experience. Client opportunities may have additional requirements, including expanded client-specific certification. Log-in to the worlds easiest to use Learning Management System Enjoy the freedom of being your own boss. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Google Chrome (latest version) or Internet Explorer 11. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Improving Peoples Lives. management. Liveops This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. mutual of omaha ltc agent licensing portal. Well create a unique plan to ensure a smooth transition for you, your teams and independent contractors. I use the money to take my grandchildren shopping or on day trips. Creatively solving problems. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. Were all looking at the same data one version of truth consolidated in a single repository. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. We are passionate about the agent experience, because we know agents have many choices in their careers. Take your first call. Click here for technical info. Grow your home business through Liveops client network, working with the brands you know and love. Their consistency, professionalism and customer service are unparalleled in the industry. Across the web. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Flexibility. Managing multiple systems, programs, and screens simultaneously. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. Discipline and setting expectations of yourself are key to working from home. Flexibility. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. For example the user profile may come from Active Directory with phone number sourced from another app and written back to Active Directory. The VirtualFlex platform delivers the right agent at the right time, with the right results. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. We couldnt have done it without Openforce. Innovate without compromise with Customer Identity Cloud. The best agents arent looking for part-time. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. IT Support You are using an unsupported browser. Different programs have different pay structures. Click herefor technical info. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. Are you an employee? Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation 2-4 weeksMost training is 2-4 weeks. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Weve been welcoming customer-focused professionals and businesses into a thriving agent community for over 20 years. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. Oktas annual Businesses at Work report is out. Efficient. Find Out How & Apply . Its why weve led the industry in virtual flex agent services for more than 20 years. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Its why weve led the industry in virtual flex agent services for more than 20 years. We call the agent community Liveops Nation. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Across the country. Liveops: Flexibility. The freedom of an entrepreneur. Your customers deserve the best at every touchpoint. To accept cookies continue browsing as normal. Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Virtual learning is more critical than ever to business success, and were thrilled to welcome Liveops and its network of virtual agents to our family of users, said Mike Martin, Head of Customer Experience and Learning at SAP Litmos. Liveops Job Board. FLEXIBILITY AT SCALE. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. Don't have an account? The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand. This means you can choose when, where, and how often to work! As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Enjoy the freedom and flexibility of being your own boss. Liveops Okta. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Efficient. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. Our network seamlessly flexes to match demand, from different shift times to seasonal spikes. Improving Peoples Lives. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Agent Sign-In. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Quickly assessing customer needs and providing sound solutions. Not everyone will be as precious with your business as you are. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. You get to dictate when and how often you commit to providing services. Accounts can be reactivated if the app is reassigned to a user in Okta. Message & data rates may apply. Flexible. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops mobilizes reliable, brand-certified agents. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. This means you can choose when, where, and how often to work! Set your own schedule to work around your life. LiveOps will not sell or share your information with third parties for marketing purposes. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Liveops regularly hosts well-attended, agent-focused events. Award-winning distance learning ensures great CX. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. See Configure the Okta Browser Plugin settings. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Liveops approach to distance learning is critical for the agent community since agents are geographically dispersed across the United States. Push existing Okta groups and their memberships to the application. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. See Capabilities for more details. The amount of paper eliminated alone was a huge benefit. This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. We use cookies to improve your experience on our website. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Earning potential. Login. December 02, 2021 09:00 ET And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Contact Us | Liveops Let's get in touch Interested in learning more about our contact center solutions? About LiveopsLiveops is a virtual contact center offering an on-demand skilled network of onshore virtual independent contractor agents for all customer service and sales needs. Earning potential. Connect and protect your employees, contractors, and business partners with Identity-powered security. Qualify and onboard contractors in record time. Support. Log in. They are empathetic and committed to each interaction with your customers. Submit ticket Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Remember my username at this PC. Dual Monitors are strongly encouraged (often required). Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. We look forward to our continued partnership in the years to come.. Liveops energizes agents through rewards and recognition. Copyright 2023 Liveops, Inc. All rights reserved. Since you are self-employed, you are in control of your profits and losses. To accept cookies continue browsing as normal. Authentication (SSO) API Event Hooks Please update your browser to the latest version on or before July 31, 2020. What's This? Import the user attribute schema from the application and reflect it in the Okta app user profile. Client-specific computer technical check. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Initiate a background check. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. Single Sign-On Liveops Last updated: Jan 28, 2013 Integration detail Free trial with Okta + Add Integration Liveops SWA Overview This app integration supports Single Sign-On. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Earning potential. Liveops. When call volumes are low, you pay less. Login Login to track your existing support requests. Check out our opportunities. Fill out this form to be connected with the Liveops sales team. Contact UsBecome an Agent. GM Regional Customer Care Operations, major utility. Why become a Liveops agent? Whether calls are slow or surging, a network of brand-certified agents flexes with demand. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of .