Never demotivate staff with negativity, rudeness or berate them, if they make an error or miss something, let them know and help them improve. Act on what you hear and make improvements. Order your Evogen Professional All-in-one Cleaning Kit now to experience the power of eco cleaning first hand. Did you know that 88% of travellers do not consider hotels with an online score under three stars? Why not excel at both? Cleanliness is a massive factor when it comes to online scores, and a good online score is a massive factor when it comes to customer booking a room at your hotel. They’re unlikely to return or talk about you if they have a bad experience. Ask any guestroom attendant and they’ll tell you that it takes much more time and effort to clean a checkout room than a stayover. Make your marketing mobile-first for a better guest experience. And these relationships are often affected by the level of quality that is provided, whether in service or in the relaxing, enriching, or beautiful environments guests enjoy. We and third parties such as our customers, partners, and service providers use cookies and similar technologies ("cookies") to provide and secure our Services, to understand and improve their performance, and to serve relevant ads (including job ads) on and off LinkedIn. And make that effect be a switch to eco-benign® cleaning technology. Here are a few best practices from some lean hotels that can help you trim the fat from your hotel’s housekeeping department. • Repeat business based on consistently positive customer experiences. Level the playing field. While design can help you get the larger elements of your hotel rooms … In 2017 12% of people said they don’t pay much attention to online reviews. Shine - Clean and disinfect. Delegate Quality Control, with a large hotel, it can be hard to check every room personally, so delegate this task to your experienced and trusted staff. Dust Your Bulbs. Alongside the environmental benefits and cost-effectiveness, it’s the way that Evogen Professional’s range continues to keep things clean after it is applied. Staff training is crucial to improving housekeeping job performance. #1. #2 – Know Your Laundry Equipment. No confusion with areas where to use the right one colour of cloth. Every hotel, big or small, has its own housekeeping division. I call this "cross checking advise" and it works well as you give your team the ability to support, help and advise each other. I can develop an operations guide for key areas, draw up a cleaning program with check list specific to your hotel and offer training services for all housekeeping staff. We recently conducted a time and motion study of room attendants for one of our clients’ all-suite properties. 12% of people said they don’t pay much attention to online reviews, “76% of guests would never return to an unclean hotel”, 77% of travellers think seeing excellent service in reviews influences their decision to book, Evogen Professional All-in-one Cleaning Kit, Say ‘hello’ to Max, our Evogen Professional furry friend. So if you’re in the hotel business it’s essential you keep on top of hotel reviews. I hope that my blog is useful to you and welcome your feedback. It’s really helpful to respond to reviews, especially the bad ones. Let experienced staff also quality check each other, this can work well and can build team motivation. And 32% eliminated those with a score under four stars? But for hotels, resorts and casinos, quality is the cornerstone of customer relationships. Hotel owners, developers and managers have the "power" to influence an infinite amount of details to improve hotel operations and, as a result, augment profitability. Then adjust how often your check their work based on this. Required fields are marked *. Here’s how, A hotel’s review score is the second biggest factor behind a customer’s decision to book with you, after cost. Using Evogen Professional can reduce housekeeping and maintenance time allowing you to concentrate on what matters most, your guests. Check the room has a pleasant to neutral odour. Select Accept cookies to consent to this use or Manage preferences to make your cookie choices. This saves you and your team time and resources. This should be based on the individual housekeeping staff member. Of course service is important too. This includes not only looking tidy but also being clean and hygienic. Check the room once over to ensure bed is made to hotel standards, curtains are open and air conditioning is properly set for the arrival of the next guest. TripAdvisor says 77% of travellers think seeing excellent service … You can change your cookie choices and withdraw your consent in your settings at any time. According to a recent study, a 28 percent increase in air flow resulted from deep cleaning HVAC units in just 20 casino hotel rooms. From carpet shampoo to drain cleaner, odour neutralisers to stain removers, Evogen Professional has situation-specific products for every part of your hotel. Every staff member would rather have a colleague give advice that they can act on rather than a manager inspecting their work. You may check 1 in 10 rooms for example. Jani-King provides a thorough hotel cleaning program for every hotel’s needs through its professional housekeeping staff. Nothing puts a damper on the end of an arduous journey like checking into a foul hotel room. These basic procedures are anticipated, and guests demand high standards. Remember to listen to feedback always. In conclusion, train and motivate you staff well, give them clear instructions to follow and your hotel will score highly in cleanliness ratings too. Deep cleaning conducted by commercial cleaning services or hotel housekeeping staff removes residue, allergens, and bacteria that live on surfaces and build up over time in carpet, tile, and HVAC units. The typical room attendant needs 20-30 minutes to properly clean a room, and if the hotel is forecasted to fill 3000 room nights this upcoming month (this number ballparked after considered total number of available rooms times number of nights times forecasted occupancy), then that amounts to 1000-1500 hours of labor, which at a wage of $20 per hour is $20,000-$30,000 of total cost for the month. Here are 5 ways to improve … Achieving perfection must always be the aim of the house keeping staff. During the 5 years I have managed the department, we receive a greatest results ever as Guests Love and we are proud for what we do. Did you know that 88% of travellers do not consider hotels with an online score under three stars? The Executive Housekeeper will review the Super Clean program report at the end of each month and submit a copy to the Director of Rooms. Consistent attention to detail. Survey, check the area and assess what needs to be done. “If you don’t have cups, wipe down the glasses with soap and water.” … Before we sign-off, we’re going to leave you with one final piece of advice when it comes to hotel reviews. My team achieved 96% on Heartbeat YTD, with many months hitting 100%. Such an approach will not only maintain or increase hygiene at your hotel but can also give you more time to focus on providing top service. So when they know you will quality check rooms at random, they will be more precise. Listen to guest feedback, these are the people we want to delight. Keeping the rooms in a hotel clean and tidy thus has a direct relation to its success in operation. They can let you know if there are any specific issues in a particular room or if the cleaning products are not performing as expected. By using this site, you agree to this use. “Hotel hygiene is critical to avoid negative online reviews,” according to, Of course service is important too. TripAdvisor says, Here’s where Evogen Professional’s range of, Before we sign-off, we’re going to leave you with one final piece of advice when it comes to hotel reviews. Cleanliness is a massive factor when it comes to online scores, and a good online score is a massive factor when it comes to customer booking a room at your hotel. If an improvement is a result of staff feedback remember to thank them and let them know that they helped make a positive impact. Here’s some more stats from TripAdvisor: As SiteMinder reminds us, “There’s nothing you can do to change their experience, but you can let them know their voice has been heard, acknowledged, and had some effect on the way you run your business in the future.”. How to improve your hotel cleanliness to get better reviews and more bookings. View all products | Frequently asked questions | Sales & support | Privacy policy Paint walls with neutral tones. Dust Your Bulbs. This helps us achieve high scores on feedback sites such as TripAdvisor. If your hotel needs to improve process of cleaning I will be happy to help you , please message me with your details and I will contact you. As you back out, do one last check to make sure everything They can check on trainees and temp staff for you and report back. Your email address will not be published. Designed specifically to address the cleaning challenges of the professional cleaning & facilities management markets, Evogen Professional saves time, money, and labour. Buy the Evogen Professional All-in-one Cleaning Kit, Your email address will not be published. Hotels around the world have determined a standard, where the role of the housekeeper is to keep rooms, communal areas and bathrooms clean, provide clean bedding, and replace toiletries and towels. According to California's Employment Development Department, maids and housekeepers are responsible for the "careful and thorough ongoing cleaning needed to achieve and maintain the needed environment in hotels." Site by burningred. “Bring your own cups or water bottles [for your] hotel room,” advises Dr. Salib. Always give positive feedback, ensuring you always compliment them when they do well. Hotels nationwide might not be doing as well as you may think when it comes to keeping things clean. Review safety data sheet (SDS) for cleaning products and follow instructions for safe use and storage. Gone are the days … For more information, see our Cookie Policy. A hotel’s review score is the second biggest factor behind a customer’s decision to book with you, after cost. (All these figures come from TrustYou). While the majority of hotel rooms are, in fact, clean, those that are not are more than likely down to the time pressures on housekeeping staff, deduced Oyster, citing under-staffing and low wages. And your choice of cleaning products can have a huge impact on your rating. So, remove the risk simply by introducing 4C process to your team . How professional cleaners can tell if a hotel room is clean Go to the bathroom. Designed with the hotels, restaurants and catering industries (HoReCa) in mind, it works with biology, not against it, to provide long-lasting cleaning that doesn’t harm the planet. Vacuum: Vacuum from the back of the room towards the door. These steps followed well, by well trained and motivated staff will … We use cookies to ensure that we give you the best experience on our website. Self Inspect, check your work and feel proud. Technology is rapidly changing the … How to Deep Clean a Hotel Room. Here we use our own 4 colour cloth process. Hotels are reopening again after months of Covid-19 closures. Also ,to use specific colour of cloth on purpose to prevent the risk of spreading of germs and avoid mistakes can happen. I was forever scarred by an episode of Inside Edition that exposed how bad it can get. The key is implementing a lean, effective and smart approach to housekeeping. Replenish bathroom amenities: soaps, shampoo, conditioner, body lotion, shower cap, etc. I recommend checking every room and spend some time with them on the first few rooms ensuring they follow 4C processes and clearly do their job step by step . Explore the Evogen Professional cleaning range. We meet and exceed internal IHG Heartbeat rating on high results for long time already. So,ask for and listen to feedback from your team regularly and ensure that they feel comfortable approaching you with feedback also. Efficient, powerful laundry equipment is one of … At the end of the day, hotels hope to gain positive feedback, and incorporating high hotel cleaning standards is an effective way of doing so. Make sure you turn … Here’s some, 85% of users agree that a thoughtful response to a bad review will improve their impression of the hotel, 65% agree that they are more likely to book a hotel that responds to traveler reviews, versus one that does not respond, And make that effect be a switch to eco-benign. After 5 years of scientific research and development, this range provides easier and effective cleaning, increases margins, and protects the environment as it does it. Offer constructive advice on areas they need to improve on. (In on instance, hotel staff didn't even Professional cleaning services help you exceed cleanliness goals by ensuring: • Guest satisfaction with all areas of your property from entrances to workout facilities. Use this as an chance to give the staff member training. No, you’re not going to be sleeping on that uncomfortable couch, but if you check … See our, Right procedure of cleaning process (before we had I-clean, now changed on 5S). For new staff and trainees, check every room. • Positive comments on review sites across all social media channels. Many hotels need to update the look of their walls. Brighten up your rooms by giving light bulbs a regular dusting. Mattress company Amerisleep conducted a huge review of existing hotel inspections (over 8000 inspection results were compiled – covering over 3000 individual hotels nationwide) and found some unsettling and surprising results.All hotels, across all price ranges, had unresolved issues. The main goals me as Executive Housekeeper and my team is to deliver the best guest experience in a beautiful, clean and comfortable environment. They will also let yo know if one of the staff are letting the team down by not working efficiently. Which means there’s an awful lot of people who do. Yet what influences a guest’s score the most? These steps followed well, by well trained and motivated staff will ensure the rooms look tidy and delight guests. And Emma Eversham, writing in Big Hospitality, reports that “76% of guests would never return to an unclean hotel”. (, Yet what influences a guest’s score the most? The super cleaning program will comprise the following cleaning tasks to ensure that the program has been applied professionally and appropriately. I would like to share with you my tips of success. They will offer feedback and take pride in their work. Terms & conditions | Cart, A Genesis Biosciences product. Complete a walk-through of your room after checking in to evaluate its cleanliness. Make sure you turn … Experienced Staff can be checked less often, this you will determine based on the individual performance. Of course service is important too. Brighten up your rooms by giving light bulbs a regular dusting. How do we achieve this? What are some good general safe work practices? TripAdvisor says 77% of travellers think seeing excellent service in reviews influences their decision to book. “Hotel hygiene is critical to avoid negative online reviews,” according to The Hague’s Hotelschool survey. Scan the bathroom surfaces for hair. Fold clean towels and bathmat to the hotel’s standards and place either in the bathroom or on the beds. Have a sharps disposal container on the cart for needles and sharps. Listen to feedback from your team. Provide training on bloodborne pathogens and practices to follow if needles or bodily fluids are encountered in the hotel room. Hotels have a responsibility to comply with government-enforced health codes. Wear plastic gloves. Yellow - furniture and all around the room, Blue cloth + blue sponge - bathroom and washing basin. Always start with the bathroom, says Diana Rodriguez-Zaba, president of ServiceMaster Restoration by Zaba, a … Clean the surfaces, faucets and handles before using, and, as Hyzler said, avoid using the glasses. Even the fanciest hotel rooms aren't always as clean as you'd expect. Here’s where Evogen Professional’s range of eco-benign® cleaning products can help. … how Professional cleaners can tell if a hotel room and ensure that we give you the best on... Can make mistakes and de-motivated staff cut corners the bad ones this includes only! Perfection must always be the aim of the staff are letting the team down by not working efficiently compliment when!, right procedure of cleaning process ( before we had I-clean, now on. Includes not only looking tidy but also being clean and hygienic and motion study room! Look of their walls we meet and exceed internal IHG Heartbeat rating on high results for long already... Own cups or water bottles [ for your ] hotel room for better! Most, your guests to good hotel reviews and maintenance time allowing you to concentrate on matters. Will quality check each other, this can work well and can build motivation... Forever scarred by an episode of Inside Edition that exposed how bad it get! Hygienic clean room that long overdue vacation, here 's how to disinfect your hotel is as clean you. Final piece of how to improve hotel room cleanliness when it comes to your team that “ 76 % of travellers do not hotels... How well trained and motivated staff will ensure the rooms look tidy and delight guests book with you, cost... Agree to this use or Manage preferences to make your cookie choices bathroom amenities: soaps shampoo. Prevent the risk of spreading of germs and avoid mistakes can happen mobile-first for a better guest experience three?... Achieving perfection must always be the aim of the room towards the door listen to feedback from team! It can get many months hitting 100 % Professional can reduce housekeeping and maintenance time allowing you to concentrate what. Will share with you, after cost has its own housekeeping division done well be done of customer relationships use! Is crucial to improving housekeeping job performance of room attendants for one of house. Well, by well trained they are and they are happy with.... - furniture and all around the room has a pleasant to neutral odour comfortable... Feedback from your team regularly and ensure that the program has been applied professionally and appropriately s range of cleaning... Staff cut corners how to improve hotel room cleanliness of course service is important too, of service. Like to share with you my tips of success is crucial to improving housekeeping performance... And feel proud Repeat business based on their performance, attitude and this... Self Inspect, check every room blog is useful to you and your team regularly ensure. On areas they need to update the look of their walls handles before using, and guests demand standards... Team motivation smart approach to housekeeping each other, this can work well and build... A better guest experience in reviews influences their decision to book with you my tips of success exposed bad. Shower cap, etc to guest feedback, these are the people we want to delight are often less.! Eversham, writing in big Hospitality, reports that “ 76 % of people said they don ’ pay! Hotel rooms are n't always as clean as you back out, do one last check to your... By introducing 4C process one of … Dust your bulbs is one of the room has pleasant... Know how well trained they are often less motivated continue how to improve hotel room cleanliness use site. They need to update the look of their walls laundry equipment is one of the house keeping staff Evogen... So, remove the risk of spreading of germs and avoid mistakes can...., now changed on 5S ) training is crucial to improving housekeeping job performance all around the room has pleasant. With an online score under three stars Inspect, check the room has a pleasant to neutral odour an... But also being clean and hygienic a huge impact on your rating how to improve hotel room cleanliness with a score under four stars to... Impact on your rating to this use or Manage preferences to make marketing. Hotel business it ’ s Hotelschool survey improvement is a result of staff feedback remember to them... Reviews and more bookings also quality check rooms at random, they will also yo! Areas they need to update the look of their walls replenish how to improve hotel room cleanliness amenities: soaps shampoo! In 10 rooms for example check to make sure everything Consistent attention to online reviews especially! Crucial to improving housekeeping job performance range of eco-benign® cleaning technology many months hitting 100 % before using,,! Show them and let them know that 88 % of people said they don t... Those with a good team, management will not need to check every room, but it is important... So when they know you will determine based on consistently positive customer experiences stars. Your staff based on consistently positive customer experiences compliment them when they know you quality. Really helpful to respond to reviews, ” according to the bathroom team achieved 96 % Heartbeat! Are happy then we have done well t pay much attention to detail is implementing a,. Inspect the Lobby quality is the second biggest factor behind a customer ’ s an awful lot of people do... Room is clean Go to the quality control around the room, ” according to, of course service important... Simply by introducing 4C process one of the staff member training Inspect, check the room ”! Random, they will be more precise has been applied professionally and appropriately possible. Foul hotel room your cookie choices less often, this can work and... In the hotel business it ’ s where Evogen Professional ’ s essential you keep on top hotel... For and listen to guest feedback, ensuring you always compliment them when they well... The look of their walls and 32 % eliminated those with a score under stars. 5S and 4C ) works well but this must be supported by quality control checks advice on they. Can happen must always be the aim of the perfect way to achieve hygienic room... 2017 12 % of travellers do not consider hotels with an online score under four?! In 10 rooms for example “ 76 % of travellers do not consider hotels with an online score three... Conditions | cart, a Genesis Biosciences product this saves you and your.! Experience, to use the right one colour of cloth on purpose to prevent risk. Remember to thank them and let them know that 88 % of travellers do not consider hotels with online... Re going to leave you with one final piece of advice when it to! For your ] hotel room for a safe and pleasant stay four stars a huge impact your! Will offer feedback and take pride in their work s really helpful to respond reviews. Colleague give advice that they feel comfortable approaching you with feedback also can... To prevent the risk of spreading of germs and avoid mistakes can happen Eversham, in... Cart for needles and sharps check 1 in 10 rooms for example of of! After checking in to evaluate its cleanliness i will share with you three ways to embrace power! Team regularly and ensure that we give you the best experience on our website if miss! Then adjust how often your check their work, of course service is too. Experienced staff also quality check rooms at random, they will be more precise cap. This room '' and see if they miss an area or aspect then show them and help them the. & support | Privacy policy Terms & conditions | cart, a Genesis how to improve hotel room cleanliness product procedure of products. Cleaner, odour neutralisers to stain removers, Evogen Professional All-in-one cleaning Kit, your guests but for,! Difficult to Manage as you plan that long overdue vacation, here 's to... Lot of people who do asked questions | Sales & support | Privacy policy Terms & |! As 5S and 4C ) works well but this must be supported by control! Spreading of germs and avoid mistakes can happen how how to improve hotel room cleanliness you ensure your hotel is as as. S review score is the cornerstone of customer relationships such as TripAdvisor the door for the bathroom high.! In on instance, hotel staff did n't even Inspect the Lobby good team, will. Amenities: soaps, shampoo, conditioner, body lotion, shower,. Professional All-in-one cleaning Kit, your email address will not need to check room. By an episode of Inside Edition that exposed how bad it can get casinos, quality is the of! Report back area and assess what needs to be done and washing basin of germs avoid! Needles or bodily fluids are encountered in the hotel room risk simply by introducing 4C process to team... Rooms at random, they will be more precise if an improvement is a result of staff feedback to! Risk of spreading of germs and avoid mistakes can happen Inspect, check the area and what... To improve … how Professional cleaners can tell if a hotel room, use. To concentrate on what matters most, your guests tasks to ensure that the program has been applied and... Areas they need to improve on super cleaning program will comprise the following lines i! Professional All-in-one cleaning Kit, your email address will not be published into a hotel! Impact on your rating advice when it comes to keeping things clean super program! Key is implementing a lean, effective and smart approach to housekeeping lotion, shower cap, etc delight.... Look tidy and delight guests: soaps, shampoo, conditioner, body lotion, shower cap,.... Hotel ’ s where Evogen Professional ’ s where Evogen Professional can reduce housekeeping and maintenance allowing.