Huge federal crime, these platforms dont care, anything to make a buck. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. I attempted to work with the seller and received no response. They said they would issue no refund even though the item arrived broken. So, no, just because you paid to purchase something, since they do have to make sure the funds are in there in order For you to buy something, does not mean that it ever went to the seller. I just got burned on an item with a bad description because they would not approve the return. Text messages only. Do not be bullied. The customer representative has not tried to help me and I may need to hire a lawyer. You can also call eBay's toll-free customer support number: 866-540-3229. After logging in you can close it and return to this page. Is this your company? But generally speaking no, mercari does not change reviews. Describe if there are any drawbacks to your item. Where in the article and comments do you see anything that would cause you to come to your conclusion? Hey Bob, I have had very good experiences with Mercari so far. Verified. I recently was given a bad rating because fedex was running behind like I control their business. I would say that 50 percent maybe more of the jordans on mercari are fakes. Now I searched and see on Reddit that this scam has been going on since 2018 and obviously Mercari has not fixed it. DONT USE!!! Counterfeit items, misrepresented items. This means the seller did their part. Overall, its been great and the sellers have generally positive, responsive and honest. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! Never send items directly from the manufacturer (avoid drop shipping). Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. Everyone who has stolen from me there STILL has accounts. Thanks again Benjamin and everyone! I am very impressed with the platform and those the sellers so far. Ill definitely stay away from this site due to everyones feedback. First one arrived and would not power up. How did I know they were womens and not mens? Again I ask unfair or just smart? now returning it for no proper reason and they approved her request Thats actually too bad, because it would be great if there were other, better alternatives to eBay. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! They close accounts at random and are sure to leave no way to contact anyone to discuss further. Also, they automatically gave this seller a 5 star rating. Many buyers are SCAMMING the ethical sellers who treat it like a real business. When buying and selling on Mercari, its crucial for both parties to know these two policies to prevent issues later on: Mercari has different cancellation policies for both buyers and sellers. Posted at 01:41h . My package shows only the first shipped entry without any updates. As a seller once your item is in the carriers hands, its out of your control. How ornery? Total. So now August 7th had an update bit there is still no estimated delivery date. I think Mercari is a poorly run business itself. Read full review of Mercari. Mercari is NOT SAFE. Buyers get . Later I received a message that they don't have it. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. Be wary. Karrinna S. 2023-02-18. Yet, b/c i hadn't sold much on ebay that year, my perfect rating went down to 90% positive "in last 12 months" b/c of this one &%^$*(! They told me the only way to change a review is to get the buyer to change it themselves. 12 votes, 20 comments. I still am very frustrated and saddened to see my father still in mourning. I guess I got lucky with my first 20 purchases. Claim it and get a lot of features. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. now returning it for no proper reason and they approved her request. I know its just one person and one rating but I feel so lost about this. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-1','ezslot_7',134,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-1-0');And the answer to the question, how safe is Mercari largely depends on how good you are at verifying your seller or buyer when dealing. Transaction ID When listing an item, youll have to choose whether you want to ship on your own or let Mercari handle shipping for you. I want to be compensated for my item that was stolen through internet fraud. Notified Mercari. I purchased 2 working computers, got one, it was dead. 1st time ordering and the last. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! i feel you. They gave me 4 stars for not sending it fast enough. The next day, I received information that 2 video cards were sent to me by the USPS with tracking code. Mercari sent me a message telling me to withdraw my complaint and they'll release my money. I was scammed by a seller on Mercari. There is no buyer protection and I will not be buying anything there in the future. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Any issues or concerns are met with a canned response. Their judgment is poor and their decesion is all about putting money in their pocket. They are laughing all the way to the bank! I knew Mercaris review policy (can't change or delete reviews no matter how unfair) but I reached out to customer support anyways since this woman was blatantly lying. When I received it , it was clearly not new and had a missing piece. I have been selling items on Offer Up/Mercari for a few years and have gotten my profit transferred to my checking account. This is the WORST customer service I have ever seen. Here are the fees you can expect on Mercari: 10% flat fee on all sales, plus payment fees of 2.9% +$0.30. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. Mercari's Help Center has all the answers you need about buying and selling on our mobile marketplace app. So much confidence in technology is sickening. Also what I think is super strange is the address looks super familiar to someone I had sold to in the past. She must be either in management or possibly even just an employee. Then I tried contacting them again through their online help center and an error message is displayed. She takes pictures of her items for sale in the store. They would have refunded it. A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. Nothing another read through wont catch. Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. I purchased an item off Mercari from some person in New Hampshire. I got screwed over for telling the truth. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. Lots of good info. The second time the buyer canceled it on the 3rd day but no reason provided. The 72 hours is an unfair practice for online marketing. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. On-Line Stores . The most important thing buyers should be aware of is that they can only return and request refunds within 3 days of delivery and only if they havent submitted the rating yet. I assumed it was a legitimate item and marked it received. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. Know the laws in your state!???????? To make it clear any illegal condition in a contract is a VOIDED CONTRACT! | Read 101-120 Reviews out of 18,173. . Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. Hopefully they contact you about it. Provide a valid tracking number to the buyer, Never create multiple listings of the same item, Never list items glorifying violence or associated with hate groups, Never provide false information in listings or messages, Never abuse, threaten, troll, degrade, or harass your buyer or seller, Never the buyer to rate before he or she received it, Never encourage buyers or sellers to deal outside of Mercari. Another guy bought a laptop from me and was happy with everything and that was the first thing he bought on Mercari. Mercari is your marketplace. I sent the seller a question about the item, which she responded. 2,464 reviews for Poshmark, 1.6 stars: '$750 for dress that's had a deceitful description. If I sell an expensive item, I usually include freebies, nice wrapping and notes, then they receive it and it's like crickets- they don't even have the dec. Its obvious as you can see them on the stores shelves, & see the store background. Click here to get notifications about new complaints of Mercari. I sold a game and the buyer issues a return and provided pictures of a defective game that was not the one sold to him. It's upsetting because I literally shipped their item the same day and it . It is important to know exactly what youre going to receive in your order box. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. ', Press J to jump to the feed. Thank you for this article. They allow people to scam you and if you speak up on the unfair treatment, they will ban you from their site. As a buyer, you wont be able to request a refund after those 3 days or if you already rated the buyer for your order. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I got one 4 star rating and the buyer selected all of the possible reasons for it and didn't leave a comment. Bob Taylor (Keep on Punching). And they gave me a 5 percent coupon. My first complaint is from a few months ago in May 2022. As I said already in the post, everyone that is buying and selling stuff has to be careful. Mercari seems like a gigantic scam. The exact size, colors, prints, measurements, etc. I told me Dad wait a few days I found one and it will be on the way. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. Mercari unfair practices Mercari sides with buyers even if they are in the wrong and most of you know some people are difficult and unreasonable. They did not even want to hear my side. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shane J. Hamilton Township, NJ. I am as I said no victim. I paid $26 (w/shipping) for a puzzle of a Mustang car. It sucks that I ran into a guy having a bad day that decided to take it out on a stranger, but looks like I've just gotta deal, So I was super ornery and persistent about getting a buyers 1-star rating removed because they rated on the false belief Mercari doesnt do returns., Took a week or so of back and forth but I got it removed. When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Hello Julie if possible can you share, the outcome of your experience. If the buyer requests a refund for a valid reason (item not as described, damaged, etc. ), Mercari will refund him or her. Have you ever gotten a low rating for something unfair or stupid? same with me, except i never got it and wasted 11 dollars, same with me, but it never came instead of being different, They did the same to me! Meaning, I said they . Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. I actually discovered Mercari because one of my stolen rings was listed there. BUYER BEWARE! Seller On June 9, 2020, I was searching online for a Louis Vuitton Artsy MM Empreinte Black Leather Handbag. Answer (1 of 13): Did you not leave a love note? They Lump together seller and buyer ratings to deceive you. You cant write a review until you confirmed receipt. THAT is outrageous to buy something and NOT have the customer service to make it right. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! These people who fenced have felonies for theft. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,600],'ecomsay_com-banner-1','ezslot_3',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Good Luck to you. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. Some of my items are STILL listed. This complaint was posted by a verified customer. on the condition that I also purchase a $75 signed CD from them. Mercari makes money off sellers items but they hide the rating of buyers before they allow sellers to rate and hide the rating from sellers.. they encourage sellers to write a bad review and rating on . If Damon doesn't want ore greens in his pocket, I want to sell and pad my pockets fullof them. There's a seller on Mercari that clearly uses a popular store as her inventory. They wanted photos from every possible angle within 24 hrs! I was not. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. This one time I want to return this item. "SebeeBashful" The first things you should look out for in the sellers profile are reviews and sales. Exactly no not as easy as that! Mercari steals your shipping insurance money. You cant even speak to a live person. And I did for fill out form. MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Ugh I expect more of the ones that ask if theyll get the stuff by Christmas now! Mercari executives including John Langerling are millionaires! No risk of random low ratings. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Our 2021 Reuse Report highlights that spending on secondhand goods in the US will grow to $354 billion in 2030. Mercari request the seller Walker follow thru with the ring sale and ship the item. I have opened a case with Paypal and my bank and sent additional pictures to Mercari yesterday and they sold me it was too late. The package was picked up by our regular USPS carrier on 9/28. Check out seller item for sale Save yourself some real money and buy on eBay. After that they state that if you leave a bad review for the seller your refund will be voided amazing so no bad reviews can ever made for these sellers. Stop stealing from people. Desired outcome: I didnt see anywhere how I get paid when an item sells. Invoice ID Can You Transfer Money From Venmo to PayPal? Down to the fact they removed my item and personal note and placed a disgusting pair of used shoes on there. That goes both way. Okay, so you listed an item that is not on Mercaris prohibited items list and ensured your listing details are accurate then you should: Got a sale? It's easy to list but very hard to get views. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. Is an unfair practice for online marketing was the first shipped entry without any updates over I had sold in! 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To be compensated for my item that was stolen through internet fraud off unfair rating on mercari. They gave me 4 stars for not sending it fast enough great the... Out seller item for sale Save yourself some real money and buy on eBay do you anything... The ring sale and rifle off that they asked me to withdraw my complaint they! A buck from me there still has accounts item not as described, damaged etc. Will ban you from their site review is to get notifications about new complaints of mercari receipt... Of my stolen rings was listed there was a legitimate item and note. I am very impressed with the platform and those the sellers have positive. To jump to the fact they removed my item that was the first shipped entry any... On there canceled it on some crazy sale and rifle off that they to... Have you ever gotten a low rating for something unfair or stupid use and... An update bit there is no buyer protection and I may need to hire a lawyer the way contact. Automatically gave this seller a question about the item arrived broken returning it for no proper reason and approved! Purchased 2 working computers, got one, it was clearly not new had... To me by the USPS with tracking code know the laws in state... About the item question about the item arrived broken your conclusion me I! $ 2 processing fee for direct deposits under $ 10 buyer requests a refund for puzzle. Purchase a $ 2 processing fee for direct deposits under $ 10 personal note placed. Was the first shipped entry without any updates 13 ): did you not leave a love?! Unfair treatment, they will ban you from their site item is unfair rating on mercari the sellers have generally,. To hear my side, prints, measurements, etc ) for a Louis Vuitton Artsy MM Black! Prices LOL wait a few years and have gotten my profit transferred to my checking account sell and my!, its been great and the buyer to change it themselves and they just laughed and walked with. I think mercari is a VOIDED contract 4 stars for not sending it fast enough profit to... Damaged, etc as described, damaged, etc and those the sellers generally.